Soak'd Exteriors

1. Information We Collect

Soak'd Exteriors collects the following personal information when you contact us or submit a form on our website:

• Full name
• Phone number
• Email address
• Service inquiry details

2. How We Use Your Information

We use your contact information solely to communicate with you about your service requests and our offerings, including:

• Appointment confirmations and scheduling
• Service reminders
• Promotional offers and announcements via SMS and email
• Follow-up and customer support communications

3. SMS and Email Marketing

By submitting your contact information through our website or opt-in form, you consent to receive text messages (SMS) and emails from Soak'd Exteriors. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any text message. You may unsubscribe from email communications at any time by clicking the unsubscribe link in any email.

4. Data Sharing

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

We may share your information with trusted service providers who assist us in operating our business (e.g., scheduling or CRM platforms) under strict confidentiality agreements.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Contact

If you have questions about this Privacy Policy, please contact us at 843-826-6708 or visit soakdcharleston.com.

1. Services

Soak'd Exteriors provides professional exterior cleaning services in Charleston, SC and surrounding areas, including but not limited to window cleaning, pressure washing, soft washing, roof cleaning, and gutter cleaning. All services are subject to availability and scheduling.

2. Quotes and Pricing

All quotes provided are estimates based on information supplied by the customer. Final pricing may vary if conditions on-site differ from what was described. Any changes to the quoted price will be communicated before work begins. Prices are subject to change without notice for new bookings.

3. Payment

Payment is due upon completion of services unless otherwise agreed in writing. Accepted payment methods include cash, check, and major credit/debit cards. Invoices not paid within 14 days of service may be subject to a late fee.

4. Cancellations and Rescheduling

We understand that plans change. We ask that you provide at least 24 hours' notice if you need to cancel or reschedule your appointment. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee. No-shows without prior notice may be charged a service fee.

5. Customer Responsibilities

Customers are responsible for ensuring safe and reasonable access to the areas to be serviced, including clearing vehicles, furniture, or obstacles as necessary. Soak'd Exteriors is not responsible for pre-existing damage to surfaces, structures, or materials.

6. Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with the results, please contact us within 48 hours of service completion and we will return to address the concern at no additional charge.

7. SMS and Text Message Consent

By submitting your contact information through our website, contact form, or any other intake method, you expressly consent to receive text messages (SMS) and phone calls from Soak'd Exteriors for informational, scheduling, and promotional purposes. You may opt out at any time by replying STOP to any SMS message or by contacting us directly. Message and data rates may apply.

8. Limitation of Liability

Soak'd Exteriors shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability to any customer shall not exceed the amount paid for the specific service in question.

9. Governing Law

These Terms of Service are governed by the laws of the State of South Carolina. Any disputes arising from these terms shall be subject to the jurisdiction of the courts of Charleston County, SC.